Return and Refund Policy

 

STANDARD RETURN POLICY

Thank you for purchasing your item(s) through Durgod.com. For eligible products, you have up to 14 calendar days from the date you received your item(s) to initiate a return.

• Please take note that:
  Only items that have been purchased directly through Durgod.com can be returned to us
• The product must be returned in its original condition and packaging with all accessories intact
• Returned items must have no visible signs of wear or use
• All promotional, bundled products that are part of the order and Gift with Purchase should be returned together

Please note the following exceptions:

• DURGOD products purchased through other retailers must be returned in accordance with their respective returns and refund policy
• Gift Cards
• Skins and Customs (Personalized Products)

To initiate a return, please follow the steps below:

• Click on Start My Return on Durgod.com
• In “Contact Reason” choose “Order from Durgod.com” and click Submit
• Click on “Submit A Support Case” and fill in the form
• Once completed, our Customer Advocacy team will reach out to you via email within 1 – 3 business days
• Please indicate the following on the outside of the return package:Order Number
• RMA Number
• Case Number
• Additional information:For customer convenience returns using our pre-paid return option, a return shipping fee will be deducted from your refund amount
• If you choose to ship the item using the self-ship label, you are responsible for the return shipping cost and following up with the carrier on the status of the return
• We strongly recommend that you use a trackable service
• Please request for and retain the drop-off receipt until you receive your refund. Not doing so could result in a delay of or failure to receive your refund
• We will not be liable for any returned items that are lost or damaged. If we find that the product has not been returned to us in a fully resealable condition, inclusive of full packaging, we reserve the right to refuse a refund on the item
• Any item(s) returned without prior authorization will be considered an ineligible return. You will neither receive a refund nor have the item shipped back to you
• A refund will be provided for the amount paid for the returned product, excluding any charges for the initial shipping of the product when it was purchased
• It can take up to 14 business days for us to receive and process your return upon receipt of your item at the returns center. After the return is processed, the refund will be credited back to your original mode of payment within 5-7 business days
• Refunds on products purchased using a Gift Card will be issued to you in the form of replacement Gift Cards
• We reserve the right to not refund

Requirements for Durgod Customs product refunds:

• Each Durgod Customs product is designed, customized and manufactured to your individual tastes and preferences. As such, Durgod generally will not accept any exchanges, returns or refunds for such products. However, Durgod may, under the limited circumstances and subject to the terms below, provide a refund of the purchase price paid for the relevant product. A refund may be provided only where we determine, at our sole discretion, that: there is a design or manufacturing defect, fair wear and tear excluded, during the warranty period of one year from the date of purchase;
  • the item was lost or damaged during shipment to you or the wrong item (including one with a wrong design) was delivered to you.
• To initiate a refund, please request a Return, the refund request must be received by us within 14 days from the date the item was delivered to you.
• You may be required to provide supporting information such as Order Number (or other proof of purchase), Date of Order, description of item(s) ordered, and pictures of the defective product or wrong item.
• Please respond to our emails and/or requests for supporting information relating to your refund claim promptly (and in any case within the timelines we stipulate), failing which, we will not be able to process your claim and your right to receive any refunds may be forfeited.
• Refunds will be issued via the same means/form of payment that was used for the purchase.
• Other Terms: You are solely responsible and liable for any artwork, design, words, statements, material or content submitted by you in connection with your Durgod Customs order (“Customer Content”). Durgod shall have no liability whatsoever for Customer Content (including for any breach of intellectual property rights), and you are responsible for ensuring that Customer Content will not breach any intellectual property rights or applicable law.
• Durgod reserves the right to, at our sole discretion and without any liability, cancel or reject any order with Customer Content that we deem to be offensive, obscene, immoral or which may otherwise breach any intellectual property rights or applicable law.